Order processing

Orders are normally reviewed and prepared within one to three business days, excluding weekends, holidays, payment reviews, unusually high volume, and events outside reasonable control. Processing time is separate from carrier transit time.

Orders may be held or canceled for address, payment, inventory, compliance, fraud, weather, carrier, or research-use verification concerns.

Destinations and carriers

Available destinations, carriers, services, and charges are displayed at checkout. Trinity Peps ships only where the selected product and transaction can be lawfully fulfilled.

Carrier delivery dates are estimates, not guarantees. Customers must provide a complete, accurate, and secure delivery address and retrieve deliveries promptly.

Temperature exposure

Transit temperature and temporary environmental exposure do not automatically establish product damage. Storage and stability depend on the specific material, packaging, duration, and batch documentation.

Keep a questioned shipment sealed, photograph the package and contents, record the delivery time and observed condition, and contact support@trinitypeps.com within 72 hours.

Damage, shortage, loss, and incorrect items

Report visible damage, leakage, broken seals, missing items, or an incorrect shipment within 72 hours of delivery. Include the order number, shipping label, outer packaging, all contents, lot labels, and clear photographs.

For a package lost in transit, contact us after the carrier expected delivery window. A carrier investigation and signed statement may be required before replacement or refund.

Returned shipments

Additional charges caused by an incorrect address, refusal, failed delivery, or unclaimed shipment may be deducted from an approved refund where permitted by law. Shipping charges are non-refundable unless Trinity Peps shipped an incorrect item or applicable law requires otherwise.